Quality Management focuses on the market requirements for quality management procedures, the business processes in a company, as well as data processing support for integrating quality management functions in the logistics supply chain.
The main task of a quality management system is to ensure that at every stage of the logistics supply chain, business processes and the resulting products fulfill the quality requirements that have been laid down for them.
The integration of the QM application component in the R/3 System allows quality management tasks to be combined with those in other applications (such as materials management, production, sales and distribution and cost accounting) and supports tasks associated with quality planning, quality inspection and quality control. In addition, it controls the creation of quality certificates and manages problems with the help of quality notifications.


  1. Please note that VPN is used for SAP Server Connectivity. This VPN has been tested on Apple and Windows OS (Operating Systems). IIBS will help you to troubleshoot but IIBS does not guarantee to fix all of your computer problems. Your virus protection, your computer internal policies need to be changed by you.
  2. Apple computers and Operating System generally works but IIBS support mainly Windows Operating Systems. Please note Windows XP generally works but is no longer in the supported platform.

Course Contents

Audit Management
Audit execution
Audit planning
Create question list
Evaluations for audit
Configuration & Organization
Analysis tools
Authorization concept
Field selection
Follow-up actions
SAPScript forms
Status management
User roles
Integration of QM & MM
Handling unit management
Manufacturer part number
Material master
Quality info record procurement
Source inspection, GR inspection
Vendor evaluation, release, selection
Warehouse management
Integration of QM with S&D & Service
Inspections for delivery
Make-to-order production
Make-to-stock production
Quality info records S&D
Repair and returns processing
QM in Discrete Manufacturing
Inspection at end of production
Inspection in repetitive manufacturing
Inspection throughout production
Inspection with external processing
Integrated inspection planning
Routing, reference operation set, rate routing
Statistical process control (SPC)
QM in Process Industries
Batch evaluation
Batch record
Change management
Digital signature
Inspection at end of production
Inspection throughout production
Integrated inspection planning
Integrated inspection processing
Master recipe
Recurring inspections
Statistical process control (SPC)
Quality Certificates
Certificate creation
Certificate planning
Quality certificates in the Web
Quality data exchange
Quality Control
SAP NetWeaver Business Intelligence
Dynamic modification
Interfaces to subsystems (QM-STI)
Quality scores, results history
Quality-related costs
Standard analyses, flexible analyses, Early Warning System
Statistical process control (SPC)
Quality Inspection
Defects recording
Inspection lot
Results recording
Usage decision
Quality Notifications
Complaints against the vendor
Customer complaints
Internal problem message
Notification systems
Simple message
Quality Planning
Basic data
Inspection planning
Logistics master data
Sample Management
Confirmation requirement
Physical sample
Physical-sample category
Sample drawing procedure
Stability Study
Close stability study
Create stability study
Initial test
Stability planning
Stability tests
Test Equipment Management
Calibration inspection
Calibration planning
Test equipment
Test equipment tracing

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