Archive for July, 2014

SAP Survey Tells That for Product Innovation and Enhanced Customer Experience Insurers Prioritize Speed and Agility

July 22nd, 2014

A recent survey by Sap has revealed that Insurers are looking for speed and agility throughout their infrastructure for innovative product development and an enhanced customer experience. The survey was held at the IASA Annual Conference held in June, and it covered 200 insurance executives. The survey revealed a number of factors for motivating insurers’ innovation strategies. 34 percent of respondents specified that the increasing consumer expectations are their principal driver for new product development, which is the followed by a 22 percent for changing regulatory demands and around 20 percent for availability of new technologies.
Most of the Insurers were in agreement that the increasing customer bases of millennial , those who are born between the early 1980s to the late 1990, have the highest expectations for their carriers. 55 percent of respondents mentioned convenience as millennials’ top priority while selecting insurance products, whereas 22 percent believed in low cost and around 16 percent on their relationships with their agent followed by a small 8 percent who believed in brand recognition.
This has forced many insurers in considering a more adaptable product strategy. Over half of respondents noted that their key strategy to reach millennials is focusing on investing in online, mobile and social technologies for reaching customers across channels. A little over 20 percent indicated that they were tailoring products to suit millennials’ unique needs and around 12 percent were investing in data analytics to segment and target communications.
While insurers are remaining focused on the customer experience, updating their back-end infrastructure also continues to be a priority as they are seeking to inject agility and speed throughout their processes. Over 50 percent of respondents mentioned that their organization has adopted cloud computing in some capacity. While nearly half of these respondents have implemented cloud-based systems for back-office functions others have opted cloud for mission-critical functions like policy administration, product development, claims processing and risk management.
Insurers have also admitted the barriers to cloud adoption in their organizations. Around 34 percent cited security concerns as the primary challenge for adopting cloud computing. Lack of internal buy-in was another key factor, followed by financial concerns, unstable technological infrastructure and shortage of time.
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2.0 Version of SAP Demand Signal Management Application Launched by SAP

July 22nd, 2014

The general availability of version 2.0 of the SAP Demand Signal Management application was announced by SAP. This latest version of SAP Demand Signal Management is powered by SAP HANA and it facilitates users in capturing external market research and retailer point-of-sales (POS) data close to real time. Later it helps in combining this data with internal business data and state-of-the-art analytics for sensing, assessing and responding to demand signals faster than before. This latest version is specially aimed at consumer products companies, life science companies, wholesalers and high-tech manufacturers. It will be responsible for providing valuable insights for their supply chain management, sales, marketing and category management departments.

Highlights of the latest version of SAP Demand Signal Management include:

  • Global market data provisioning which will allow insights across countries and product categories
  • Quick onboarding of external market research databases
  • Well-organized classification of master data using user-defined rules
  • Backing of selective, user role-based release and publishing of new market-share information
  • Analytics for market share reporting and sales performance analysis


SAP Assists Police Leaders Improve Citizen Lives under the Urban Matters Initiative

July 11th, 2014

SAP has announced that under the SAP Urban Matters Initiative, it has recently opened a new UK facility where public safety officials will be able to refine policing approaches against a global backdrop of rapid urbanization and technological change. This initiative has been designed for improving the citizen lives by providing safer cities.

At the facility’s opening event, SAP along with UK’s Centre of Excellence in Terrorism, Resilience, Intelligence and Organized Crime Research at Sheffield Hallam University (CENTRIC), came together for providing interactive demonstrations of how technology can enhance police efforts in reducing crime rates, improving road safety, raising public confidence and at the same time stay within budget.

Citizens expectations of their interactions with government have risen over the years, and the police increasingly need to work towards providing a “customer-centric” experience to the citizens, whom they are  protecting and to collaborate with them in fighting crime.

As the Police works to meet these rising expectations, police officers often face hindrances from legal ICT systems which have not evolved in the manner that the public and criminal use of technology has evolved. This can force the police to move away from the public they serve, whereby hampering efforts at community policing.
SAP helps police agencies in using real-time, predictive analytics and business intelligence for targeting better criminality, improving performance and delivering value for money. Additionally, SAP also assists police agencies in simplifying their core processes, which include incident and investigation management, property and evidence tracking, intelligence analysis and operational resource management. As a result, SAP is able to support the police in providing citizens a better police protection at lower cost.

SAP has had longstanding relationships with police agencies all around the world. In Europe, customers are found in the UK, France, Netherlands, Spain, Germany and Italy; the U.S., Australia and Latin America are also strong markets for law enforcement solutions from SAP.

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Forrester and Ovum Declare SAP as Leading Vendor for Business Intelligence and Data Discovery Solutions

July 11th, 2014

SAP has announced it has been named as a leading vendor for business intelligence and agile BI products by industry analyst firms Forrester and Ovum in their recently published reports. SAP believes that this acknowledgement further establishes its leadership position in the growing and highly competitive business intelligence market. According to the analyst reports, SAP’s focus on agile visualization and advanced predictive analytics has been the main reason for its standing leadership position.

As per the report, “The Forrester Wave™: Agile Business Intelligence Platforms, Q3 2014”*, [SAP] Lumira and [SAP] BusinessObjects Explorer have made SAP a formidable leader in Agile BI. Furthermore SAP has also received high client feedback scores for its agile, business user self-service and ADV [advanced data visualization] functionality. Clients have also given a thumbs up to SAP for its product vision.

SAP has also been recognized as a leader in the “Ovum Decision Matrix: Selecting a Business Intelligence Solution, 2014 – 2015.

Working on its recognition as a leader in agile BI and business intelligence, SAP has announced enhancements to its analytics portfolio which include innovations for SAP Lumira software and the availability of analytics solutions in SAP HANA Enterprise Cloud. Analytics solutions from SAP, which are currently available on premise and in the cloud, release the power of collective insight by delivering together enterprise business intelligence, agile visualizations and advanced predictive analytics.

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SAP Joins Hands with Co-Innovate Under the German Pilot Program to Connect Cars with Parking and Food Services

July 3rd, 2014

SAP has entered a co-innovation pilot with Volkswagen AG and further partners who plan to use mobility-and cloud services from SAP in helping drivers locate parking and nearby food offers in Hannover, Germany. This pilot program is the result of a multi-year partnership and co-innovation investment by both companies, who have planned to drive standardization and common formats for consuming similar cloud-based services. The announcement was made at the 14th SAP Automotive Forum which is being currently held in Leipzig, Germany.

The pilot was launched initially with the focus on eliminating the frustrations and inefficiencies drivers have to face daily while searching for parking in cities, the pilot is however envisioned to further extend beyond parking services by including location based services (LBS) for quick service restaurants (QSR), offering drivers location based food offers once they have parked in a specific area. Built on SAP HANA® Cloud Platform, the pilot plans to accumulate information on parking locations, vehicles’ location and route. The pilot is also targeting to integrate data from the Hannover airport to resolve the challenges of airport parking. These processes and information are planned to be incorporated using the SAP® Cloud portfolio and to be presented in an app on the user’s mobile phone.

Under this pilot for the first time SAP and Volkswagen are delivering an end-to-end, scalable and replicable city-wide parking solution. The projected result is a cloud-based solution which will be hosted and offered by SAP that will enable drivers in finding the optimal parking, saving time, saving fuel and helping increase the vitality of urban settings. Volkswagen and SAP are aiming at jointly collaborating to drive standardization of the marketplace services and their adoption by the industry.


SAP, Toyota Info Technology Center and VeriFone to Provide Simplified Fueling Experience to the Drivers

July 3rd, 2014

SAP AG has entered into a co-innovation project with Toyota InfoTechnology Center USA (Toyota ITC) and VeriFone which will be responsible for dramatically simplifying the drivers’ fueling experience. Presently drivers are required to deal with multiple systems for finding “the right” gas stations. When they arrive, drivers are required to authorize payment by swiping a card and punching in various identification codes, or pay the gas station attendant with cash. With the prototype, consumers will be able to use a one-touch, one-screen solution for navigation to the closest gas station, authorizing automatic payment electronically and receiving personalized coupons.

Built on SAP HANA Cloud Platform, the solution combines all information like vehicle’s location, route and fuel level as well as points of interest. VeriFone will look into providing point-of-sale (POS) solutions and Toyota ITC will provide telematics data. These processes and information are integrated using the SAP Cloud portfolio and presented on a screen on the Toyota ITC dashboard, allowing drivers to manage the entire transaction by just one click.

The App will work as follows: The driver will be notified when the vehicle is low in fuel. Then, leveraging the Toyota ITC telematics system, the vehicle will be able to recommend a gas station location based on real-time context like the location and the vehicle’s fuel level. It can also take into account a driver’s pre-entered personal preferences like a preferred gas station and which stations have opted in to the program. When the car arrives at the gas station and stops at the pump, the driver will be able to authorize the transaction with a single click from their car or app on a mobile device. Gas stations may also provide discounts, loyalty points and other coupons depending on the driver’s profile. Once fueling is completed, the driver will receive an electronic receipt. Drivers will be able to view all previous fueling transactions and easily export them to other systems, like an expense report.

The system uses Bluetooth Low Energy (BLE), an emerging wireless standard that allows micro-location services. By combining BLE, SAP HANA Cloud Platform, Toyota ITC telematics system and VeriFone POS systems, the three companies have developed a consumer-centered connected car service.

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